Terms & Conditions

Terms & Conditions

“Learn with Rich” & Trailer Training Cymru are independent and solely run by R & T Wilson. The contract between Learn with Rich & Trailer Training Cymru and the pupil is subject to the following terms and conditions: 

On agreeing to take driving lessons from Learn with Rich or Trailer Training Cymru and/or purchasing our services or products, you agree to our Terms and Conditions. Learn with Rich & Trailer Training Cymru reserves the right to alter or amend the Terms and Conditions, fees and requirements. It is your responsibility to clarify any points that are vague or not understandable to you.

By choosing to undertake driving tuition from Rich (“The Instructor”), the Pupil accepts this agreement between the Pupil, and the Instructor.   

The Instructor shall make his services available to the Pupil for the sole purpose of giving the Pupil driving tuition at the rate per lesson from time to time agreed.

All matters relating to the timing, location and duration of individual lessons shall be subject to agreement between the Instructor and the Pupil.

The Instructor will carry appropriate motor insurance covering the Pupil whilst driving the tuition vehicle when accompanied by an Instructor or a DVSA Examiner.

The lesson fee shall be paid in advance of each lesson. Payments should made direct to the Instructor, cheques should be made payable to ‘R. Wilson’

If the Pupil fails to give the Instructor forty-eight hours notice when cancelling any hourly lesson / lessons (including weekends and Bank Holidays), the Instructor reserves the right to charge the Pupil any amount up to and including the full cost of the lesson / lessons.  

Cancellations for any intensive driving course or block booked course of lessons require 10 WORKING DAYS NOTICE otherwise the full course will be charged for.

 The Instructor will endeavor to give the Pupil forty-eight hours notice when cancelling any lesson. The Instructor reserves the right to postpone lessons if he or she feels that the weather or road conditions are unsuitable or dangerous. The Instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

The Pupil agrees that he/she is duly licensed to drive the tuition vehicle. The Pupil will be asked by the Instructor to show their driving licence at their first lesson. You must also be able to read a number plate from a distance 20.5 metres (67 feet) using your glasses or contacts if normally worn. Failing on either of these items will result in cancellation of the lesson and the full lesson fee being charged. Pupils must inform their driving instructor if they receive any endorsements or bans on their licence during the time they are receiving tuition.

The Instructor reserves the right to refuse to give tuition if, in the opinion of the Instructor, it is considered that the Pupil is unfit to drive due to any reason, including but not limited to: being under the influence of alcohol (any amount not just over the limit) or drugs (prescribed & illegal), illness, injury, failing to wear glasses or contact lenses, tiredness or demeanor. In these instances, the Instructor reserves the right to charge the Pupil for any amount up to and including the full cost of the lesson. In addition, the Instructor reserves the right to withhold the use of the tuition vehicle for the purposes of taking a practical driving test if, in the opinion of the Instructor, this would best serve the Pupil’s interests. This includes, but is not limited to, a situation where the Pupil has disregarded the Instructor’s advice to reschedule their test. The Pupil must also take note of any medication they are taking that may affect their ability to drive safely and advise the Instructor accordingly before taking any lesson booked.

The Instructor will issue a refund of any credit balance to pupils who cease to take hourly lessons for any reason, whether due to passing the practical driving test or not. However, where a pupil has booked and paid for a course of lessons that includes training materials, the cost of these items may be deducted from any refund. If any booking discount was applied then the refund will be calculated using the full lesson price X the number of lessons taken.

Pre paid block or discounted lessons are non transferable to other clients & must be used within 4 months. Unused lessons after that time will be forfeited. Introductory discounts and / or other offers are only valid for residents of Gwynedd & Anglesea.

The Pupil accepts that it is in their own interests to be punctual for their lesson appointments. Late pupil arrival will not mean a later finish. All such appointments should be recorded by the Pupil to ensure that mistakes are avoided. Where the Pupil fails to arrive punctually for a lesson, the Instructor would normally make efforts to contact the Pupil and then wait for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if the Instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the Instructor either at the end of the normal lesson time if possible or at a later date. The Instructor will endeavor to contact the Pupil to alert them of any delay greater than 5 minutes to the arrival at the agreed meeting point.

Legal Liability – Clients should be aware that their instructor’s primary objective is to promote road safety and in doing so he will have to issue instructions which clients must be prepared to carry out without undue argument. The instructor will make every effort to train you to the highest standards but can in no way be held liable for errors you commit whilst driving accompanied and unaccompanied by your instructor either before or after a test pass. Pupils must understand that in law they are responsible for any offences they commit whilst driving any vehicle at any time, including during lessons.

Lessons may be given in a clients own car at the instructor’s sole discretion and subject to the pupil reaching a standard close to that of the driving test, on further  condition that: The car is fully insured, MOT’ed & in a clean & road worthy condition. The instructor is covered by such insurance to drive the car. The instructor can in no way be held liable for any damage or accident. While the instructor will make every effort to prevent the client having an accident, or damaging the car, it will be realised that their control is very limited. If the client wishes to have lessons in their own car then a second rear view mirror must be provided for the instructor. There will normally be no reduction in lesson charges.

Test Booking fees, for theory tests and practical driving tests need to be paid in advance. If Learn with Rich or Trailer Training Cymru elects to make these payments on behalf of the student before having received any funds the student needs to effect payment within 24 (48 for trailer tests) hours of the said booking. The DVSA test fees will be charged at the rates imposed on Learn with Rich & Trailer Training Cymru and the student agrees to reimburse Learn with Rich or Trailer Training Cymru accordingly.

 Your driving instructor will behave in a professional & polite manner at all times. Physical contact will be avoided at all times except in the course of a greeting, a congratulation, an emergency or any situation where safety is at risk.

Learn with Rich’s & Trailer Training Cymru instructors abide by the DVSA’s code of practice.

Learn with Rich & Trailer Training Cymru reserves the right to substitute a change of instructor or car if necessary.

We will not disclose or use any information provided to us to any third parties. When a student provides us with the necessary information that is needed to make bookings on their behalf the student accepts that we need to disclose this information to the Driving Vehicle Standards Agency (DVSA) and the relative authorities to enable us to act as the agent for the student. The student acknowledges and accepts that we may use our address and details on behalf of the student. The student accepts that our appointment as agent authorises us to act as the full legal representative of the student as far as the DVSA and DVLA are concerned. The student also agrees and fully authorises us that we have the right to book tests, (theory and or practical driving tests) cancel tests and move tests on behalf of the student at our sole discretion.

If a guardian, parent, partner, brother, sister or any other party provides us with information in regard to a student, instructs us or makes payment on behalf of a student they agree to be jointly and severally liable, and except these terms and conditions as applicable to themselves and the student. Instructions given by guardians, parents, partners or direct associates, concur that they have the necessary authority to act on behalf of the student and incur liability and acceptance of our terms and conditions upon themselves and the student.

Any extraneous or external costs incurred by/on your account are payable by you. These extraneous costs may include DVSA theory test fees, practical driving test fees, insurance costs, finance and or credit and debit card charges, bank charges, test booking costs, test cover charges and administration charges this list is not exhaustive but is only by way of example.

The student agrees that Learn with Rich & Trailer Training Cymru may publish any photographs or videos that have been taken by Learn with Rich & Trailer Training Cymru or its instructors. These photographs and videos become the exclusive possession of Learn with Rich & Trailer Training Cymru. The photographs and videos so captured will be used for promotional and internet purposes only. Learn with Rich & Trailer Training Cymru will not be restricted in its discretion as to how these videos and/or photographical material is used. If the student does not wish to have this material used he is to contact Learn with Rich or Trailer Training Cymru in writing stating that they want to withdraw permission for its use prior to lessons commencing.

Once a practical driving test has been locked in and confirmed by the Student the student is liable for all the costs relating to the practical driving test. A practical driving test cannot be cancelled without incurring costs unless there are three clear working days leading up to the driving test. Learn with Rich & Trailer Training Cymru undertakes to do everything within its ability to assist the student to complete his driving course and hours required leading up to the test. Learn with Rich & Trailer Training Cymru cannot be held responsible for mechanical breakdown of the instructors car nor natural occurrences that may be assigned in legal terms to force majeure during the tuition period leading up to the test.

Learn with Rich & Trailer Training Cymru accepts no liability for the acts, omissions or negligence of the driving instructor or any injury, loss or damage arising from the use of the tuition vehicle.

Complaints procedure

You will have an informal discussion about the matter concerned with your Driving Instructor

Failing agreement or settlement of a dispute, the pupil should put the grievance in writing to Learn with Rich Trailer Training Cymru within 30 days of the incident. Learn with Rich & Trailer Training Cymru will not deal with complaints after the said period.

The instructor, Learn with Rich & Trailer Training Cymru will only deal with a complaint directly from the pupil concerned. The pupil can after following this process contact the DVSA.

 Our website has links to outside our own website. Learn with Rich & Trailer Training Cymru is not responsible for the Terms and Conditions of these sites. These Terms & Conditions apply only to this website & the business activities of Learn with Rich & Trailer Training Cymru.

Nothing in these terms and conditions will reduce the statutory rights of the Pupil relating to faulty or mis-described goods or services provided.